Plane Travel in the days of Coronavirus: health advice to follow and what to do in case of a flight cancellation
Travel and “Coronavirus” – Advice on flights and travel: Viral particles, the transmission vehicle of the coronavirus, must travel within mucus or saliva, and they must enter through eyes, nose or mouth. While the coronavirus can last on surfaces like tray tables, touch screens, door handles and faucets — one study found that other coronaviruses, like SARS and MERS stay on metal, glass and plastic for up to nine days — a disinfectant on a hard surface, or soap while washing your hands, will kill the virus.
However, most people tend to touch their faces more often than they realize. Doing so after touching a surface where there are droplets from when someone sneezed or coughed can lead to the virus being passed on.
Coronavirus – Advice on flights and travel – So first things first: Wash your hands.
TRAVEL IN THE TIME OF CORONAVIRUS – ADVICE ON FLIGHTS AND TRAVEL – FLIGHT CANCELLED? HERE’S ALL YOU NEED TO KNOW!
A flight cancellation refund is just one of the options available to you in the event that your flight was canceled less than 14 days before your departure. According to EC 261, all canceled flights are entitled to either a:
- Full or partial refund of your ticket, with a return flight to your original departure point if needed.
- Earliest possible alternative transport to your final destination.
- A new ticket to your final destination at a later date of your choosing.
If you choose to get your flight refunded, the airline must send reimbursement within 7 days. It must be paid in cash, by means of electronic bank transfer, bank orders, or bank checks.
Alternatively, airlines can also offer compensation by means of travel vouchers or other services, but only by signed agreement of the passenger. If you want to receive your refund in cash, always check what documents you are signing before accepting any vouchers!
If you have not yet departed, you will be refunded the full cost of your ticket. However, if you have already departed, it gets a bit more complex.
Generally, you can get a partial refund for the unused portion of your ticket.
TRAVEL IN THE TIME OF CORONAVIRUS – ADVICE ON FLIGHTS AND TRAVEL – ADDITIONAL COMPENSATION FOR CANCELED FLIGHS
Passengers can receive both a refund of an airline ticket and compensation for the cancellation, provided that their flight qualifies for compensation.
To qualify, the airline must have let you know about the flight cancellation less than 14 days before it was due to depart. There are some other factors to take into account – whether they are able to offer you a very similar replacement for example. You can read up on all the eligibility requirements on our flight cancellation compensation page.